Track Order

Domestic Shipping Policy

COURIER PARTNERS:

We ship orders across India using India Post, FedEx, and Delhivery courier services.

COURIER RATES:

• Free Shipping: On orders of ₹750 or above.
• Shipping Fee: ₹100 for orders below ₹750.

PAYMENT OPTIONS:

1. Cash on Delivery (COD): Available with an additional charge of ₹100.
2. Online Payment: Accepted via Credit/Debit Card, Google Pay, UPI ID, Wallet ID, and Net Banking.

DELIVERY TIMES:

Orders are delivered within 2 to 5 working days from the date of order placement.

DELIVERY DETAILS:

1. After dispatch, you will receive an email containing your tracking number and parcel details.
2. An additional email will be sent once your parcel is successfully delivered.

FURTHER INFORMATION:

1. What should I do if I cannot track my order?
   After dispatch, an email with your parcel details is sent automatically. If you cannot view tracking information, please contact us for assistance.
2. What happens if I am not available to receive my parcel?

• Our courier partner will attempt to reach you via phone or SMS.
• A second delivery attempt will be made within 24 hours if the first attempt fails.
• If both attempts fail, the courier will hold your parcel for 3 days awaiting your instructions before returning it to us.
• If the parcel is returned, we will email you to confirm whether you want it re-sent. You must respond within a week. Shipping costs for resending will be borne by the customer.
• Please note, repeated refusal of COD parcels may lead to the discontinuation of COD services for your account.

3. What should I do if I receive a damaged parcel?

• Refuse to accept a parcel if it appears damaged.
• All parcels are dispatched in perfect condition with security tape intact.
• Inform us immediately by emailing care@ficerie.com if you refuse delivery.

4. What if a damaged parcel was left for me?

• Parcels left in your post-box or accepted by someone else on your behalf are considered “Accepted.”
• If items are damaged or missing, inform us within 24 hours of receipt via care@ficerie.com.

5. I have only received part of my order.

• Orders may be dispatched in separate parcels on different dates. You will be informed via email if this occurs.

6. I received a defective item or an incorrect order.

• If the items delivered are faulty or incorrect, contact us within 24 hours of receiving the parcel.

For any additional queries about shipping or delivery, please reach out to us at care@ficerie.com.