How can I search for a particular item on your website?
Ficerie features a robust search engine to help you locate items effortlessly. Simply type keywords related to the product, such as color, brand, material, or SKU, into the search box. Our intuitive search tool will display the most relevant and popular results based on your input.
For a more targeted search, you can enter specific details or SKU numbers, especially if you’re looking for an item you’ve purchased before.
Alternatively, explore our navigation bar on the left side of every page or browse through the Main Menu to find a wide range of products.
Do you provide discounts for wholesale purchases?
Yes, we offer wholesale discounts! You can check our Wholesale Offers page located at the footer of the page for detailed information.
While we aren’t exclusively a wholesale site, we do consider the total merchandise value of your order and provide special discounts accordingly.
Do you have a printed catalog available?
We don’t have a traditional printed catalog (do people still do that?), but we believe our website is the next best thing! Explore our wide range of products online.
Do you operate a physical retail store in addition to the online platform?
Yes, we are based in Shahjahanpur, the beautiful city known as shaheed nagari, and have a physical store here. However, outside of Shahjahanpur, Ficerie operates exclusively online. Our primary focus is serving our online customers and bringing them unique and inspiring products at the best prices.
Is it possible to place an order over the phone?
Sorry, all orders must be placed online. However, we’re happy to answer any questions related to your product or order by contacting us at support@ficerie.com.
What steps should I follow to place an order?
Once you’ve found the item you want to purchase, simply click the “Add to Cart” button. Each time you add an item, you’ll be directed to your shopping cart, where you can:
- Delete any item from your cart
- Continue shopping
- Enter a coupon or gift code before proceeding to payment
- Proceed to checkout
You can also quickly return to your cart by clicking the “Cart & Checkout” link located at the top of every page.
How can I confirm if my order has been successfully placed?
Once your order has been received and payment authorization is successful, you will receive a confirmation via email and SMS. This notification will include:
- A unique Order ID (e.g., 120000XXXX)
- A detailed listing of the items you’ve ordered, including pricing and product information
- The expected delivery date
You will also receive updates via email and SMS as your order is shipped and delivered. Shipping details, along with the respective tracking number(s), will be shared once your order is dispatched.
Can I purchase a product that is currently 'Out of Stock?
Unfortunately, products listed as Out of Stock are currently unavailable for purchase. However, you can use the ‘Notify Me’ feature to receive updates on the product’s availability. Please ensure you are logged into your account to use the “Notify Me” option on the website.
Why did my shopping cart get emptied?
Click “Proceed to Checkout” from the “Cart & Checkout” page.
- If you’ve shopped with us before, you’ll be prompted to enter your email address and password.
- If you’re a new customer, you’ll need to provide your contact information by completing a simple one-page form.
Once done, you’re all set to complete your purchase!
Can I keep shopping for several days without losing the items in my cart?
This may happen if your browser’s security settings are blocking cookies. To resolve this:
- Check your computer’s security settings to ensure cookies are enabled.
- In most browsers like Internet Explorer, Firefox, Chrome, or others, go to:
- Tools > Privacy Settings.
- Add www.ficerie.com to your list of trusted sites for cookies.
This will ensure your cart is saved while shopping. If the issue persists, try restarting your browser or clearing your cookies and cache.
Can I shop for a period of days without losing the contents of my cart?
Yes. Ficerie offers a perpetual cart, which means the items in your cart will remain saved even if you leave the website or switch devices. Simply log in to your account from another computer to continue your order seamlessly.
How does the Wishlist feature work?
Not ready to commit? No problem! Instead of clicking “Add to Cart,” you can click “Add to Wishlist” located just below the “Add to Cart” button. It’s simple to revisit your Wishlist or Cart anytime using the navigation links at the top of every page.
Is creating an account mandatory to shop on Ficerie?
No, you can shop and purchase items by simply providing your email ID. However, creating an account is recommended. With a Ficerie account, you can enjoy a personalized shopping experience, including:
- Personalized recommendations
- Faster checkout
- A public Wishlist
- The ability to rate and review products and brands
Having an account enhances your shopping experience and offers added convenience!
What should I know before opting for gift wrapping?
- Gift wrapping is available at an additional charge of ₹50 per order.
- The gift-wrap option is only applicable for items from the Ficerie brand.
- Gift wrapping is not available for Cash-on-Delivery orders.
What is the 'Ficerie Advantage'? [Coming Soon]
When you see the Ficerie Advantage badge, you can shop with complete confidence. Products marked with this badge are either sold by or sourced from Ficerie and are:
- Quality-checked
- Stocked, packed, and shipped directly by Ficerie
- Backed by the 7-Day Replacement Guarantee
- Eligible for faster delivery options
Additionally, you’ll benefit from 24×7 customer service support whenever you shop with Ficerie.
For buyers, what does 'Ficerie Advantage' include?
Ficerie Advantage is our fulfillment service for Brands. Products sourced from various brands are quality-checked, stocked, and shipped directly by Ficerie. As a buyer, this means you are assured:
- Product quality assurance
- Faster delivery times
- Hassle-free return options
Shopping with Ficerie Advantage gives you complete peace of mind.
How much will I pay for shipping?
- Domestic deliveries within India: No extra or hidden shipping costs. Pay only the visible amount at checkout.
- Cash-on-Delivery (CoD) orders:
- ₹55/order for jewellery materials
- ₹75/order for jewellery orders (minimum order value ₹250)
- International shipments:
- Shipping costs will be displayed on the checkout page.
- Available courier options include FedEx, DHL, Aramex, Blue Dart, Ecom Express, and EMS speed post in certain areas.
Delivery timelines:
- DHL/FedEx: 3–5 business days (trackable)
- Services cover most international destinations. For further information, visit the respective courier’s website.
Why can’t you ship to my location?
If your area’s pin code is not covered by our logistics partners, unfortunately, we are unable to ship to your location.
What could be the reason for the delay in my package delivery?
Shipping delays can occur due to the following reasons:
- Holidays or excess parcel volume with our courier partners.
- Delay in the parcel pickup by the courier, which could result in a 1-2 day delay.
We appreciate your patience and understanding during these situations.