Last Updated: [22-12-2021]
Please read these terms and conditions carefully, as they govern your use of our services. By subscribing to or using our services, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree to these terms, you must not use our services.
In this document:
- “You” or “User” refers to the end-user accessing the Website, its content, or services.
- “Service Providers” refers to independent third-party providers.
- “We,” “Us,” or “Our” refers to Ficerie.
About Ficerie
Welcome to Ficerie! The domain name www.ficerie.com (hereafter referred to as “Website”) is owned and operated by Ficerie, a company registered under Indian law.
By using the Website, its features, and services, you enter into a contractual agreement with Ficerie, governed by these terms and conditions.
Offer and Acceptance
The products, services, and information displayed on the Website serve as an “invitation to offer.” When you place an order, it is considered your “offer.” This offer is subject to these terms and conditions.
We reserve the right to accept or reject your offer. Acceptance of your order will occur when the product(s) are dispatched. No action or inaction by Ficerie before the product dispatch constitutes acceptance of your offer.
Welcome to Ficerie! The domain name www.ficerie.com is owned and operated by Ficerie, a company registered under the laws of India.
By accessing or using the Website, including its features and tools, you agree to follow the guidelines, terms, and agreements applicable to the Website. Your use of the Website establishes a contractual relationship with Ficerie, and these terms and conditions form binding obligations between you and us.
All products, services, and information presented on the Website represent an “invitation to offer.” When you place an order, it is deemed an “offer” from your side, subject to the terms outlined below.
We reserve the right to either accept or reject your offer at our discretion. Acceptance of your order occurs only when the product(s) are dispatched. Any action or inaction by Ficerie before dispatch does not imply acceptance of your offer.
Services Offered
Ficerie is an online platform offering materials for fashion design, jewelry design, and crafting purposes. Users can browse and purchase products directly from the Website. Once an order is placed, we will ship the product to the provided address, and you will be liable for payment for the services rendered.
Account and Registration
Your account information will be protected in accordance with our Privacy Policy. By using the Website, you agree to the following responsibilities:
- Maintaining the confidentiality of your account and password.
- Restricting access to your device or computer.
- Accepting responsibility for all activities carried out under your account or password.
Ficerie will not be liable for any loss or damage arising from your failure to safeguard your password or account. If you suspect unauthorized access to your account or believe someone knows your password, notify us immediately using the contact details provided below.
If we detect or suspect a potential security breach or misuse of the Website, we reserve the right to request a password reset or suspend your account without prior notice and without liability to Ficerie.
Pricing
The prices of products listed on Ficerie are as described on the Website and are included in these Terms by reference. All prices are mentioned in Indian Rupees (INR) and may be subject to change at the company’s discretion.
Payments may be processed before the dispatch of the product you have ordered. If you wish to cancel your order after the payment has been processed, the amount will be refunded to the account from which the payment was made.
Cancellation by Ficerie
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may lead to cancellation include, but are not limited to:
- Limited stock availability.
- Errors or inaccuracies in product descriptions or pricing.
- Issues identified by our credit or fraud prevention teams.
We may request additional verification or information before processing an order. If your order is canceled after payment has been made, the amount will be refunded to the same account used for the payment. You will be contacted if any portion of your order is canceled or if additional information is required to process your order.
Cancellation by the Customer
If you notify us of a cancellation request before your order is shipped, we will cancel the order and refund the full amount either as store credit or directly to your account, depending on the payment method used. Once the order has been shipped, it will not be eligible for cancellation under our standard cancellation and return policy.
Final and Binding Decision
All decisions made by Ficerie regarding order cancellations are final and binding. You agree not to dispute or challenge any cancellation decisions made by the company.
Credit/Debit Card Details
At Ficerie, we ensure that the credit/debit card details you provide for purchasing products are accurate and legally owned by you. We will not misuse or share this information with third parties, except when required for fraud prevention, by law, or through a court order. However, we cannot be held responsible for any unauthorized use or fraud involving your debit/credit card.
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Fraudulent/Declined Transactions
To ensure a safe and secure shopping experience, Ficerie actively monitors transactions for any fraudulent activity. If we detect any suspicious activity, we reserve the right to cancel past, pending, or future orders without any liability. If an order is canceled after the card has been charged, we will refund the amount to your account, excluding any processing fees charged by the payment gateway or as per the policies of the transaction merchant.
A customer may be deemed fraudulent in the following scenarios:
- Failure to respond to a payment verification email.
- Inability to provide adequate documents during payment verification.
- Misuse of another customer’s phone number or email address.
- Use of invalid email or phone number.
- Overuse or misuse of a voucher code.
- Use of a special voucher not associated with the provided email ID.
- Returning an incorrect product.
- Refusal to pay the delivery agent or use of fraudulent payment methods.
Customers may also be categorized as fraudulent or considered a business loss under the following conditions:
- High return rates.
- Providing invalid or incomplete delivery addresses.
- Repeated requests for monetary compensation for minor issues.
Accounts identified under these categories may be blocked to prevent further misuse.
Colours
Ficerie strives to display product colors on the Website as accurately as possible. However, the actual colors displayed may vary based on your monitor’s color settings. As such, we cannot guarantee that the colors displayed on your screen will precisely match the product. Customers are advised to expect minor variations between the colors shown on the Website and the actual product.
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Terms & Conditions to Contact Clients
I hereby authorize and consent to Ficerie or its associated companies and partners, either directly or through any of its third-party service providers, to contact me from time to time with various information, alerts, or offers via text messages, WhatsApp, calls, or emails at my registered contact number.
By agreeing to receive such communications, I confirm that I will not hold Ficerie or its third-party service providers liable or raise any complaints under the Telecom Commercial Communications Customer Preference (TRAI) regulations, 2010, or any other applicable regulations, including amendments thereto.
If you wish to stop receiving such emails, SMS texts, WhatsApp messages, or calls, please write to us at support@ficerie.com to opt out.
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Modification of Terms & Conditions of Service
We reserve the right to modify the Terms of Use at any time without prior notice. You can always access the latest version of the Terms of Use on the Website. It is your responsibility to regularly review the Terms of Use.
If the modified Terms of Use are not acceptable to you, you may discontinue using the service. However, your continued use of the service will constitute your agreement to accept and abide by the modified Terms of Use for this Website.
If you have any questions about our terms and conditions, please feel free to contact us at support@ficerie.com.
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